Returns & Exchanges
At Ywigs, we want you to be completely satisfied with your purchase. If you are not happy with your hair piece, we offer a hassle-free return or exchange within 30 days of delivery, provided the item is in its original, unworn condition with all lace intact.
Initiate Your Request
Contact our customer support team at support@ywigs.com with your order number and the reason for your return to receive an authorization form.
Prepare the Package
Ensure the wig is in its original state, including all packaging, tags, and uncut lace, then securely pack the item to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send your package back to our designated returns warehouse.
Inspection and Refund
Once our quality control team verifies the condition of the returned item, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing